FAQ’S

Please find below some frequently asked questions. Here at Direct Textiles, we do all we can to ensure you are provided with the best advice possible. We understand that each job is unique, and how it is carried out depends on a variety of factors. As such, we have found that blanket guidelines, rules and requirements may be irrelevant to the needs of a particular order, and so recommend that you contact a member of our experienced sales team with any more specific queries that you may have.

WHICH METHOD OF PRINTING OR EMBROIDERY SHOULD I USE FOR MY ORDER?

The choice of decoration method depends entirely on the specific nature of your order. Screen print, embroidery, transfer and DTG all have their individual merits and limitations, so what is ideal for one job may be wholly unsuitable for another. Please click on Our Services for comprehensive explanations of each decoration method.

HOW MUCH DOES EACH METHOD OF DECORATION COST?

The cost for each method is dependent on a variety of factors that may be particular to any given order. For example, screen printing costs are based on how many colours are included in the artwork and how many print positions, plus quantity. Embroidery is based upon the number of stitches. If you already know what you’re looking for, please Contact us for an individualised quote.

WHAT INFORMATION DO I NEED TO PROVIDE FOR A QUOTE?

We will need to know the type of garment (preferably including the precise garment code, if you have it), the sizes and colours of the garments, the quantity required, the positions that require decoration (e.g. front, back, left chest, etc), and the amount of colours. Ideally, we will also need you to send the actual artwork, as this can be another defining factor in cost.

HOW LONG WILL MY QUOTE BE VALID FOR?

Quotes are honoured for 30 calendar days.

IS THERE A MINIMUM ORDER THAT YOU ACCEPT?

We have no minimum order in place – however you should be aware that the higher order quantity, the cheaper it becomes per unit. The opposite is also true, so orders of under ten garments may prove not to be very cost-effective.

HOW FAST CAN YOU PRODUCE MY ORDER?

Within 24 hours of the placement of your order, we aim to send you an artwork proof based on the details provided in your purchase order. We then usually work to a lead time of 5 – 7 working days from your approval of the artwork proof to your receipt of the order. Please remember that delays can be caused if you provide insufficient information on your purchase order (e.g. unusable artwork, ambiguity about printing positions, insufficient information on garment sizes, etc), and especially if you are providing your own stock and this does not arrive to us in time.

DO YOU CHARGE FOR SET-UP?

Set-up charges for new designs are applicable for screen print and embroidery orders only. Once again, the sum of these charges depends on the number of colours or stitches involved in the design. For any subsequent repeat orders of the same design, these charges will not be applied.

IN WHAT FORMAT SHOULD I SEND ARTWORK?

Where possible, please send vectored artwork in formats such as ai, eps or pdf. If this is not possible, then please send high resolution bitmap artwork in formats such as psd, jpeg or png. For more information, please click on Creative Support.

CAN YOU REDRAW ARTWORK WHICH IS NOT SUITABLE FOR PRINT?

Ideally, all artwork should be provided print-ready. However, where this is not possible, our Creative Support team can redraw your artwork, although an additional cost of £25 per hour plus VAT will be incurred.

HOW MANY COLOURS CAN YOU PRINT DIGITALLY?

Digital printing (used in both DTG and Digital Transfer) uses CMYK inks (Cyan, Magenta, Yellow & Key – black), which can blend together into a practically unlimited amount of colour variations. However, as these mixed colours are not true spot colours, this means that exact colour fidelity will not be 100%, so precise shades may not be perfectly matched.

HOW MANY COLOURS CAN YOU SCREEN PRINT?

Screen printing can print up to ten colours on white or light coloured garments, and up to nine colours on dark garments (including the base – a necessary white undercoat). Most screen printing is done using Pantones – a set of pre-defined, universally recognised spot colours with 100% accuracy, so this is more suitable where very specific colours are required (e.g. company logos). This allows you to specify the precise pantone shade you wish, and know exactly how it will look once printed.

WHAT IS FULL COLOUR PRINTING?

The term Full Colour printing often refers to digital printing. However, Full Colour Printing can also mean a type of screen printing, but instead of using solid spot colours, this method produces colours by mixing them from a small range of other colours, in a similar way to digital printing. CMYK is often used, but even a limited pallet of spot colours can be drawn from (known as Simulated or Mock Process Printing). This may be used to give the impression of a large number of colours. However, as with digital printing, exact colour fidelity will not be 100%, so precise shades may not be perfectly matched. Also, this method may require digital colour separations to be carried out, which will incur further costs, making full colour printing less cost-effective than other methods.

CAN GARMENTS BE EMBELLISHED WITH INDIVIDUAL NAMES?

Yes. However, rather than using any other printing method, these will usually be applied using CAD Cut transfer, as the setup costs for other methods are usually considered too costly and time-consuming to be in any way cost-effective. The other option for individual names is embroidery.

CAN YOU ALSO SUPPLY THE GARMENTS?

Yes. As you can see from our online Catalogue, we can supply the garments as well as decorating them, to make it an all-round easier process for you. However, if you wish to supply your own stock for us to decorate, then this is entirely up to you.

FOR HOW LONG DO YOU HOLD EMBROIDERY DISCS AND PRINT SCREENS?

We keep all embroidery discs on file indefinitely. Print screens are not held, except by prior arrangement; however any repeat order using what would have been the same screens will incur no set-up charges. Artwork for all orders is also kept on file indefinitely, so if an order is repeated without any changes to the artwork, this will not need to be provided a second time.

DO YOU PRINT IN THE UK?

Yes, all our work is printed here in the UK.

CAN YOU DELIVER ABROAD?

Yes. We deal with a range of high quality couriers who enable us to deliver not only to any part of the UK, but also overseas.

HOW MUCH DOES DELIVERY COST?

The cost of delivery is dependent on a variety of factors, such as the number of cartons, the weight, any specially requested times for delivery, and whereabouts your delivery is to go. Mainland UK will have one usual standard rate based on the aforementioned factors, but this may go up for deliveries to the Highlands & Islands of Scotland, or if the destination is abroad.

WHAT PAYMENT METHODS DO YOU ACCEPT?

For new customers, the first three orders are usually paid for in a transaction where we raise a pro forma invoice, meaning that full payment is required before production can begin or any garments ordered. Payment should usually be made by BACS transfer. We do accept cheques, but will need to wait for clearance before we commence production or order stock, so this may add several days to your lead time. After three orders, customers will usually be advised to set up a credit-based account with us. Your designated Account Manager will explain this process to you should it arise.

CAN I CANCEL MY ORDER?

Completed orders cannot be cancelled, but orders where production has not yet begun can be cancelled for free. However, if we are supplying the garments and have already ordered the stock from our suppliers, you will incur a restocking fee (usually between 15% and 20% of the garment costs), plus the delivery fees.